“Similarly, IBM replaced its human resources functions with AI that handled around 94% of routine requests but was unable to meet the other 6%, which included ethical dilemmas. IBM then announced plans to triple its U.S. entry-level hiring across all business units in 2026.”
“Where AI outputs are inconsistent, inaccurate, or difficult to apply, companies often need to reintroduce human oversight,” said Jessica Zhang, senior vice president of APAC at HR solutions provider ADP. ″This can lead to duplicated effort, slower decision-making and diminished productivity gains,” Zhang added.
Meanwhile, 32% of U.S. hiring managers said they eliminated a role primarily due to AI and later rehired for the same or a similar position, according to data from Robert Half sent to CNBC.”
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